FREQUENTLY ASKED QUESTIONS
Effective September 15, 2026
ABOUT SOLUTIONS
What is SolutionS?
SolutionS is a regenerative full-body skincare system. Rather than a single cream, it’s a sequence of steps designed to work together — resurfacing, hydrating, nourishing, and protecting — so that each step prepares the skin for the next.
What’s the difference between the Essentials System and the Ultimate System?
The Essentials System is a three-step ritual featuring MIST, HYDRATE, and GLOW, designed to provide effective hydration and nourishing lipid oils.
The Ultimate System is the complete SolutionS protocol: five targeted skincare steps plus the Cocoon garment as the finishing layer of the ritual.
Which System is right for me?
Essentials is designed with younger skin and hydration and nourishment needs in mind.
Ultimate provides the complete SolutionS ritual and may be preferred by customers looking to address a broader range of cosmetic concerns associated with evolving, dry, crepey, sagging, or aging skin.
Age ranges are intended as general guidance rather than rules. Choose the ritual that most closely matches your skin and cosmetic concerns.
Can I buy the individual products separately?
Not at this time.
POLISH, MIST, HYDRATE, GLOW, and LOCK are components of the SolutionS Systems and are sold as part of those Systems.
Each product has its own page so you can understand its purpose, ingredients, and place within the ritual, but the products are currently designed and sold as a sequence.
What is Cocoon by SolutionS?
Cocoon by SolutionS is a light-compression top and legging set designed as the finishing layer of the SolutionS ritual and worn after applying the skincare System.
Cocoon is included with the Ultimate System and is also available separately.
Cocoon is apparel and is not a medical compression device or medical treatment.
USING THE PRODUCTS
How long before I see results?
Everyone’s skin is different, and individual results and timelines vary.
SolutionS is designed for consistent use. Some customers may notice changes in the appearance or feel of their skin sooner than others, while other cosmetic results may develop gradually with continued use.
For best results, follow the directions provided with your System and maintain a consistent routine.
Is SolutionS suitable for sensitive skin?
Complete ingredient information is available on the applicable product pages and in our Ingredient Glossary so you can review ingredients before purchasing or using a product.
We recommend patch-testing new skincare on a small area before regular use.
If you have a diagnosed skin condition, known allergies or sensitivities, are pregnant or nursing, use prescription topical products, or have concerns about whether a product is appropriate for you, consult your physician or dermatologist before use.
What if I experience a reaction?
Stop using the product.
If you experience irritation or another adverse reaction, consult an appropriate healthcare professional when necessary. You may also contact us at support@solutionsskin.com so we can document your experience and assist with product-related questions.
Are SolutionS products cruelty-free?
Yes.
How should I store my products?
Store your skincare products in a cool, dry place away from direct sunlight and excessive heat. Close lids and containers securely after use and follow any storage instructions provided on the product packaging.
ORDERS AND DELIVERY
Where do you ship?
We currently ship to all 50 U.S. states.
We do not currently offer international shipping.
Standard shipping rates apply and are calculated at checkout based on your destination and available shipping method.
How long will my order take?
Orders are generally processed within three to seven business days, Monday through Friday, excluding holidays.
Once your order ships, transit and delivery time are determined by the shipping carrier and vary depending on your destination, distance, carrier service, weather, and other factors outside our control.
You’ll receive tracking information by email as soon as your order ships.
Can I return something?
Yes, subject to our return requirements.
Unopened and unused skincare in its original sealed packaging may be returned within seven calendar days of confirmed delivery.
Opened or used skincare cannot be returned for health, hygiene, and safety reasons unless it arrived damaged, defective, or incorrect.
Cocoon garments may be returned within 30 calendar days of confirmed delivery if they satisfy the conditions described in our Shipping, Returns & Refund Policy.
Systems must be returned as complete Systems; individual components cannot be returned separately.
Please see our Shipping, Returns & Refund Policy for complete details.
Something arrived damaged, defective, or incorrect. What should I do?
Email support@solutionsskin.com within seven calendar days of delivery.
Include your order number, a description of the problem, and clear photographs of the item and its packaging. We will review the issue and provide an appropriate resolution.
Can I change or cancel my order?
Contact support@solutionsskin.com as soon as possible.
We will make reasonable efforts to accommodate a cancellation or change before fulfillment begins, but we cannot guarantee changes once an order has entered processing.
Can I exchange my Cocoon for another size or color?
We do not currently process direct exchanges.
Request a return of the original Cocoon and place a new order for your preferred size or color. Returned garments must satisfy the eligibility requirements in our Shipping, Returns & Refund Policy.
GETTING IN TOUCH
How do I reach a real person?
Email support@solutionsskin.com or use the form on our Contact page.
We aim to respond within five business days.
Press inquiries?
Email support@solutionsskin.com with “Press” in the subject line.
