PRIVACY POLICY

Effective September 15, 2026

This Privacy Policy explains how SolutionS collects, uses, discloses, and protects personal information when you visit solutionsskin.com, communicate with us, create an account, or purchase SolutionS or Cocoon by SolutionS products.

1. WHO WE ARE

Solutions RSS LLC, doing business as SolutionS (“SolutionS,” “we,” “us,” or “our”), is responsible for the personal information described in this Privacy Policy.

For privacy questions or requests, contact us at support@solutionsskin.com.

2. PERSONAL INFORMATION WE COLLECT

Information You Provide

Depending on how you interact with us, we may collect:

• Your name and email address.

• Shipping and billing addresses.

• Telephone number.

• Account and order information.

• Product preferences, including Cocoon size or color selections.

• Messages, questions, reviews, survey responses, and other communications.

• Photographs, videos, testimonials, or other content you voluntarily submit.

• Marketing preferences and newsletter sign-up information.

If you voluntarily provide information about your skin, health, or personal circumstances in a message, review, photograph, testimonial, or customer-service request, we will receive the information you choose to provide. Please do not send medical records or other sensitive information that is not necessary for us to assist you.

Payment Information

Payments are processed through our ecommerce and payment-processing providers. We do not directly receive or store your complete payment-card number.

We may receive limited transaction information, such as payment status, transaction details, card type, or the last four digits of a payment card.

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect information such as:

• IP address.

• Browser, operating system, and device type.

• Referring pages and links.

• Pages viewed and actions taken on the Site.

• Approximate location derived from your IP address.

• Cookie and similar technology identifiers.

• Date and time of your visit.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process, fulfill, deliver, and manage orders.

• Provide order confirmations and shipping updates.

• Provide customer service.

• Manage returns, refunds, and product concerns.

• Maintain customer and transaction records.

• Respond to questions and requests.

• Send marketing communications when you have chosen to receive them.

• Personalize and improve our Site, products, and customer experience.

• Analyze website traffic and performance.

• Maintain Site security.

• Detect and prevent fraud or misuse.

• Enforce our Terms and protect our legal rights.

• Meet legal, accounting, tax, and regulatory obligations.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages. You may continue to receive non-promotional communications relating to orders, customer-service requests, or our ongoing business relationship with you.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers that help us operate our business, including:

• Our ecommerce and order-management platform.

• Payment processors.

• Shipping carriers and fulfillment providers.

• Email and customer-communication providers.

• Analytics and website providers.

• Fraud-prevention and security providers.

• Professional advisers such as accountants, attorneys, insurers, and consultants.

These providers receive information as necessary to perform services for us.

We may also disclose information when required by law; to protect the rights, property, safety, or security of SolutionS, our customers, or others; in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; or at your direction or with your consent.

We do not sell personal information for money. We do not knowingly disclose personal information for cross-context behavioral advertising.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate the Site and shopping cart, remember preferences, maintain security, prevent fraud, understand website traffic and performance, and measure communications and marketing.

Some cookies are necessary for the Site to function. Others may be optional depending on the technologies operating on the Site and the laws applicable to you.

You can control cookies through your browser settings and, where available, through the Site’s cookie-preference controls. Blocking certain cookies may prevent portions of the Site, particularly the shopping cart or checkout, from functioning properly.

6. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including the right to request that we:

• Confirm whether we process your personal information.

• Provide access to certain personal information we hold about you.

• Correct inaccurate personal information.

• Delete certain personal information.

• Provide certain information in a portable format.

• Explain categories of information we collect, use, or disclose.

• Stop sending promotional communications.

• Allow you to opt out of certain sales, sharing, or targeted advertising if we engage in those activities.

To submit a privacy request, email support@solutionsskin.com and describe your request.

We may need to verify your identity before completing certain requests. Where permitted by law, an authorized agent may make a request on your behalf, and we may request evidence of that authorization.

We will respond within the period required by applicable law and will not discriminate against you for exercising an applicable privacy right.

7. HOW LONG WE RETAIN INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes, including completing and documenting transactions, providing customer service, maintaining return and refund records, complying with tax and accounting requirements, resolving disputes, enforcing agreements, and preventing fraud.

Marketing contact information is generally retained until you unsubscribe or request deletion, subject to limited records that may be necessary to honor your request.

8. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and use established ecommerce, payment, and service providers with their own security programs.

No website, transmission method, or storage system can be guaranteed to be completely secure. If a data-security incident occurs, we will investigate it and provide notifications when required by applicable law.

9. CHILDREN’S PRIVACY

Our Site and products are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, contact support@solutionsskin.com so that we can review and delete it as appropriate.

10. INTERNATIONAL VISITORS

SolutionS operates in the United States. If you access the Site from outside the United States, your personal information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country of residence.

11. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies rather than this Privacy Policy.

We encourage you to review the privacy policies of third-party websites and services you use.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, products, services, technology, or legal obligations.

When we update this Privacy Policy, we will revise the effective date above. If changes are material, we may also provide notice through the Site or another appropriate method.

13. CONTACT US

For questions, concerns, or privacy requests:

SolutionS
Solutions RSS LLC
support@solutionsskin.com

This version retains the expanded privacy disclosures from the review document, including automatically collected information, service-provider disclosures, privacy rights, retention, security, and third-party services.